Craig comes to the ITSD team with more than 20 years of experience at USAA leading efforts in customer service, digital transformation, corporate strategy, information technology, procurement and innovation.

Prior to his time with USAA, Craig served four years in the US Coast Guard and later became a military spouse, while his wife Trish served 11 years in the US Navy in Japan, Virginia and then at Fort Sam Houston, which brought them to Texas.

EDUCATION

• Master of Business Administration, Western Michigan University
• Bachelor’s Degree in Business Administration, Saint Leo University

PERSONAL

Craig grew up in Worcester, Massachusetts and has been married to his wife Trish for over 30 years. They have three children: Jake, Grace and Zach, who have all grown up in San Antonio, making this their home.

‍